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- From Demand Mode
Using Demand Mode you can purchase products not available from shopping sites we provided such as Yahoo, Amazon, Rakuten. All you need to do is provide us product name, JAN CODE or simply a link to the product webpage, we can give you quote estimate on almost everything shippable. We can not purchase any ticket related products nor make reservation for hotels.
Price quoted will remain in the order system for up to 1 week only. If when you make purchase and the product price has changed, we will cancel the order.
Important: When Proxy Purchase order is placed, your order will be process immediately and the order will be sent to the shopping site immediately. After order is placed we cannot cancel your order unless product is out of stock or price is different from originally quoted. Please double check the product you choose is correct for smooth transaction. Thank you for your understanding.
|1st time payment:||2nd time payment:|
|Product price||Payment fees charged by seller (if there is)*1|
|Proxy purchase service fee||Price difference (if there is)*2|
|Optional service fee||Domestic shipping fees (if there is)*3|
|International shipping fees|
|Memo: This is the payment when placing the order to make purchase.||Memo: This is the payment if there are additional fees are charged by seller and also international shipping fee.|
1. Payment fee charged by seller: Some seller provide limited payment option, some may or may not requires payment service fee. If such fee is charged, we will charge you during the 2nd time payment.
2. Price difference: If the product you ordered and the time when we place order to the seller, there is a difference in price, we will notify you first, upon your approval we will add the price difference in this section and charge during 2nd time payment.
3. Domestic shipping fee: If there is domestic shipping fee, this shipping cost will be charged during 2nd time payment.
Important Proxy Purchase notes and Option Service Plan
Proxy Purchase service, we purchase products based on your request, with the information or web page provided. Once we receive the product, we ship out as is (unless the packaging is not suitable for international shipping, we when change to a suitable box). Under basic service (no options selected), in these special situation listed below no refund nor return is accepted:
If you worry about the product you are purchasing, we have services to make you feel safe! We recommend choosing the Inspection Service Plan or the Value Service Plan described below. About the authenticity of the product you purchased, we have no way to verify it. Even if Inspection option is selected, when the product is fake we cannot negotiate with seller to return/refund the product. Please keep this in mind when buying luxury products.
You will see the following 3 Optional Service when you view your shopping cart:
|Service Plan||Fee||Inspection||Insured Delivery|
|Insured Delivery Plan||500JPY||No||Yes|
Basic: There is no extra fee, its basic plan. We will not be inspecting the products, will be shipped as received. Insured Delivery Plan: If product is damaged during shipping, we will refund the payment.
Inspection Plan: When package arrives our warehouse, we will inspect the following: Color, size, damage. For more detailed service plan ordinance, please see “How to buy – Optional Service”
|1. Demand Mode
Under Proxy Purchase main page, please click “Demand Mode” to enter this section.
|2. Item information
Please enter as specific as possible for the product you are requesting quote. Product name, JAN CODE, size/QTY, webpage link is all very helpful in getting the right product quotation. Please click next after you finish.
Please check everything listed is correct and click “Submit”
|4. Request successful!
After submitting, you can check the status from My Account. Upon receiving your request we will begin to search the product and reply you with an estimate quote. You will receive email notice and the status on this page will also change.
If you have questions, please use the “Message” function to communicate with us. All of the text conversation will be recorded here for future reference.
|6. Shopping cart confirmation
When decided to make purchase, please add to shopping cart. You may double check the items you added is correct or not in the shopping cart screen./p>
Optional service such as: A. Product Check, B. Shipping Insurance can also be chosen here.
|7. Payment and shipping
Proxy Purchase shipping and only be “Send to my warehouse”. Further down you can choose payment method, once done click Place Order.
Important: After this step your order can not be canceled.
|8. Order complete
You can view you order from “My Account” at any time. You will receive order confirmation email from us shortly. When your product has arrived, we will also send you notification and you can view your package from “My Warehouse” for further instructions such as choosing consolidate packages and 2nd payment for domestic fees (shipping or purchasing payment fees if there is) and international shipping